We’ve been onboarding several new team members. They are in positions that require some specific procedural or technical knowledge, but mostly intangible skills. When I train people in these types of positions it is often hard to know for sure that they understand the information. However, I figured it out. I’ve discovered how to know […]

This simple question changed the course of my entire day.  I asked each member of my management team to bring two different answers to this question to our Monday meeting.  One answer regarding what they were most excited about for HSI as a whole and one answer specifically for their department.  Plus, it was not […]

In a leadership role my number one job is to magnify the effectiveness of others.  With that in mind, I will ignore my own tasks in a heartbeat if I have an opportunity to help someone else.  The same goes if I happen to be holding someone else up.  No matter what that is.  If […]

You know that feeling of urgency that rides just on the edge of panic that drives you the last day or two before you go on vacation? The one that forces you to wrap up every single loose end in case anyone needs anything you can possibly think of before you are gone for a […]

I witnessed an incredible personified example of responsibility yesterday. My son Bennett is 6 years old and already loves to play baseball.  His team was playing a tournament over the weekend and after winning the first two games on Saturday, we were poised to make a run at the championship come Sunday, but on this […]

We have been spending a lot of time this year choosing metrics, setting goals for those measurements and analyzing the results. Metrics have been in place and existed within our organization for a long time, but not to this level of emphasis. Our outlook so far has been mostly around the analysis.  The perception was […]

I was thrilled to be asked some really tough questions that we not easy to answer.  What encourages me even more, is that they were tough to ask. This morning we held a series of meetings where I met with every employee in groups of about 30.  We hold these meetings every month where we […]

One of the healthiest perspectives I have ever gained is that many times our stress level is in fact our own device.  I feel obligated to do so many things at once and if I do not finish them ASAP I will have failed.  However, the only one that expects me to do all these […]

No, one simple weakness cannot hold you back. Focusing on strengths can overtake just one weakness. If strengths are developed and garner attention, they can outweigh the weakness. Spending time on weaknesses puts you in a position to spend time doing things you do not do well instead of spending time on things at which […]

Yes. It only takes one weakness to prevent business growth, especially if it is a critical one. How much weight can a chair hold with one weak leg?   Only as much as the weak leg. If one leg broke, there may be ways to prop it up or repair it to a certain degree. It […]