Complaining is the art of pointing out what is wrong with someone or something.  Either an action, attribute, or aspect that appears to be lacking or dysfunctional.  This can be a useful skill.  Diagnosing something as bad or having an opportunity to improve can be important.  When you go to the doctor with a complaint, you want them to diagnose you and tell you what’s wrong.  When you take your car into the mechanic because it sounds funny, you expect to receive an answer as to why it makes that noise.  When you complain to your IT guy about your stupid computer not doing what you tell it to, you expect them to be able to tell you why it isn’t cooperating.  If these diagnoses cannot be delivered, you find a new doctor, mechanic or IT professional to complain to.

However, the only thing more frustrating than not being able to tell what is wrong with something is not knowing how to fix it.  If you are given only reasons and not solutions, then the diagnosis is of minimal value.  Since the fix remains elusive, the complaint remains.  The issue at the root of the complaint is allowed to continue its existence and drive more complaints.

Ah!  So the value of a complaint is really found in the solution it delivers!